Privacy Policy — EcoRestore Water Damage & Restoration
Effective Date: March 15, 2018 | Last Updated: August 7, 2026
EcoRestore Water Damage & Restoration, LLC (“EcoRestore,” “we,” “us,” or “our”) operates the website at https://ecorestorewaterdamagerestoration.xyz and provides emergency water damage restoration, mold remediation, sewage cleanup, and fire and smoke damage restoration services across Draper, Sandy, South Jordan, Riverton, Bluffdale, and White City, Utah. This Privacy Policy describes what personal information we collect, how we use it, when we share it, how long we retain it, and what rights you have under the Utah Consumer Privacy Act (UCPA), which took effect on December 31, 2023.
Water damage restoration is unusually data-intensive. A typical residential loss produces 40–120 pages of ANSI/IICRC S500 documentation including moisture readings tied to specific rooms and materials, photographic evidence, insurance claim correspondence, and payment records. This policy describes how that information is handled with the same care as the physical restoration work itself.
Information We Collect
Contact and Loss Information
When you call the emergency line at (385) 289-3588, submit a form through the website, or hire us for a water damage response, we collect: your full name, service address, phone number, email address, insurance carrier and policy number (if applicable), date and time of the loss, description of the loss source and affected areas, homeowner or property manager status, and access details necessary for our technicians to enter the property.
Loss Documentation Data
During the restoration response, we generate: moisture meter readings tied to specific locations within your property, photographic records of the affected areas before, during, and after restoration, thermal imaging captured with our FLIR E8-XT equipment, psychrometric measurements (temperature, relative humidity, grain depression) logged at 4-hour intervals during active drying, Xactimate line-item scope documents, and IICRC S500 category and class determinations. This documentation is generated to satisfy insurance claim requirements and the 7-year retention window imposed by Utah statute of limitations on construction defect and insurance dispute claims.
Payment Information
We collect payment information (credit card, ACH bank details, or check details) necessary to process your payment. Credit card processing is handled through Stripe under PCI-DSS Level 1 compliance. We do not store full credit card numbers on EcoRestore servers; only masked transaction identifiers are retained for accounting reconciliation.
Website Analytics
The website at https://ecorestorewaterdamagerestoration.xyz uses standard website analytics (Google Analytics 4 with IP anonymization enabled) to track aggregate visitor patterns, referring source, pages viewed, and general geographic region at the city level. We do not use analytics to identify individual visitors. We do not use behavioral advertising or cross-site tracking pixels. We do not share individual analytics data with third parties.
How We Use Your Information
- Provide restoration services: Dispatch technicians, generate Xactimate scopes, document the loss under ANSI/IICRC S500 protocols, coordinate with your insurance carrier’s adjuster.
- Communicate with you: Confirm appointments, provide status updates during active drying, deliver final documentation packages, respond to inquiries.
- Process payments: Bill your insurance carrier or your account for services rendered.
- Comply with legal obligations: Retain S500 documentation for the 7-year Utah statute-of-limitations window on construction defect and insurance dispute claims. Respond to subpoenas, court orders, or lawful requests from Utah DOPL, the Insurance Department, or law enforcement.
- Improve our operations: Analyze aggregate response times, loss categories, and Xactimate scope patterns to improve technician training, equipment allocation, and dispatch efficiency. Individual customer information is not used for marketing purposes.
When We Share Your Information
Insurance Carriers and Adjusters
To complete an insurance claim, we share loss documentation, Xactimate scope details, moisture readings, and photographic evidence with your carrier’s adjuster and any independent adjusting firm they retain. This sharing is required for claim settlement and occurs with your implicit consent when you engage us for a loss you intend to submit to your insurance carrier.
Post-Remediation Verification Testing Firms
On Condition 3 mold remediation projects over 100 sq ft, we share job site details, containment specifications, and property access information with the Utah-licensed industrial hygienist firm (primarily Wasatch Environmental, based in Salt Lake City) coordinated to perform the PRV testing.
Subcontractors
Reconstruction work is performed by Steven Kraft’s independent contracting entity under exclusive subcontractor agreement. Specialty trade work (plumbing, electrical, HVAC replacement) is subcontracted to vetted vendors from our approved list. In each case, we share only the information necessary to complete the assigned scope: property address, access details, scope of work, and payment coordination.
Legal and Regulatory Compliance
We may share information in response to a lawful subpoena, court order, or legally binding request from Utah DOPL, the Utah Department of Insurance, the Utah Attorney General’s Office, or federal law enforcement. In each case, we notify the affected customer to the extent legally permitted before responding.
What We Do Not Do
- We do not sell your personal information to third parties for any purpose.
- We do not share your information for marketing purposes with unrelated businesses.
- We do not use restoration job data for behavioral advertising or retargeting.
- We do not share your address, phone number, or loss details on social media, in advertising, or in case study publications without written consent.
Data Retention
Restoration documentation is retained for 7 years from job completion date, matching the Utah statute of limitations on construction defect claims and insurance dispute claims. Payment records are retained for 7 years for tax and accounting purposes. Website analytics are retained in aggregate form for 26 months (the Google Analytics 4 default), then automatically purged. Emergency dispatch call logs are retained for 3 years. If you request deletion of your data before the 7-year retention window closes, we will comply to the extent legally permitted — but core restoration documentation that supports the insurance claim record cannot be deleted before the 7-year window closes without risk to your insurance recovery and our regulatory compliance.
Your Rights Under Utah Consumer Privacy Act
Effective December 31, 2023, the Utah Consumer Privacy Act (UCPA) provides Utah residents with specific rights regarding personal information held by covered businesses. If you are a Utah resident, you have the right to:
- Access: Request a copy of the personal information we have about you.
- Deletion: Request deletion of personal information we have collected, subject to our legal retention obligations for restoration and insurance records.
- Data Portability: Request your personal information in a portable, readily usable format.
- Opt Out of Sale: We do not sell personal information, so this right is automatically satisfied.
- Opt Out of Targeted Advertising: We do not conduct targeted advertising, so this right is automatically satisfied.
- Non-Discrimination: We will not deny service, charge different prices, or provide different quality of service based on your exercise of these rights.
To exercise any of these rights, contact us at info@ecorestorewaterdamagerestoration.xyz with the subject line “UCPA Request.” We will respond within 45 days as required by the UCPA, with a possible 45-day extension for complex requests.
Data Security
Restoration documentation is stored in encrypted cloud storage with role-based access control — only assigned technicians, the estimator, and the office manager can access documentation for a specific loss. Payment information is processed through Stripe under PCI-DSS Level 1 compliance and is not stored on EcoRestore servers. Physical documentation (signed change orders, insurance correspondence, original paper records) is stored in a locked filing system at the Draper office. Website communications are transmitted over HTTPS with TLS 1.3 encryption.
Cookies and Tracking Technologies
The website uses only necessary cookies (session identifiers, WordPress authentication cookies for logged-in staff) and Google Analytics 4 with IP anonymization enabled. We do not use tracking pixels for advertising networks. We do not use cross-site tracking. Cookie preferences can be managed through your browser settings; disabling cookies will not prevent you from using the website’s public content or contacting us.
Children’s Privacy
The EcoRestore website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes we have inadvertently collected information from a child under 13, please contact us immediately at info@ecorestorewaterdamagerestoration.xyz and we will delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, changes in Utah or federal law, or changes in our service offerings. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated to active customers via email and posted on this page for 30 days prior to taking effect.
Frequently Asked Questions
- Does EcoRestore sell my personal information to third parties?
- No. EcoRestore does not sell personal information to any third party for any purpose. Personal information is used only to provide restoration services, process insurance claims, and comply with legal retention obligations under Utah statute. The Utah Consumer Privacy Act right to opt out of sale is automatically satisfied because no sale of personal information ever occurs.
- How long does EcoRestore retain restoration documentation and job photos?
- Restoration documentation, including ANSI/IICRC S500 moisture logs, photographic records, thermal imaging, Xactimate scopes, and final release documentation is retained for 7 years from job completion date, matching the Utah statute of limitations on construction defect and insurance dispute claims. This retention window is necessary to defend against dispute claims that may arise years after the original loss. Homeowners may request a copy of their complete documentation package at any time during the 7-year window.
- Who has access to my loss documentation and personal information at EcoRestore?
- Access is role-based. The assigned lead technician, secondary technicians on the specific loss, the Xactimate estimator (Vanessa Chandler), the office manager (Melissa Bonham), the overnight dispatcher (Todd Ostrander), and the owner (Thad Chancey) have access to specific job files as required by their role. Reconstruction lead Steven Kraft accesses only the reconstruction scope portion, not the full restoration documentation. Subcontractors receive only the specific scope information required for their assigned work.
- What information does EcoRestore share with my insurance carrier?
- To complete a claim, we share the Xactimate line-item scope, moisture meter readings tied to specific locations, photographic evidence of the loss, thermal imaging documentation, IICRC S500 category and class determinations, and the daily drying trajectory log. This is the standard documentation package required for claim settlement across State Farm, Allstate, USAA, Farmers, Progressive, Liberty Mutual, and the regional Utah carriers. We do not share personal information beyond what is required for the claim, and we do not share information from prior unrelated claims without your written consent.
- How do I exercise my rights under the Utah Consumer Privacy Act?
- Contact us at info@ecorestorewaterdamagerestoration.xyz with the subject line “UCPA Request.” Specify which right you are exercising (access, deletion, portability, or opt-out) and provide identifying information sufficient for us to locate your records. We will respond within 45 days as required by the UCPA, with a possible 45-day extension for complex requests where advance notice is provided. There is no charge for exercising these rights, and we will not deny service, charge different prices, or provide different quality of service in response to your request.
Contact EcoRestore Water Damage & Restoration
Our office at 11629 S 700 E #220 sits half a mile east of I-15 exit 291, in the geographic center of south Salt Lake County. For privacy-related questions, UCPA requests, or concerns about your restoration documentation, contact us using the information below.
- Emergency Line (24/7): (385) 289-3588
- Address: 11629 S 700 E #220, Draper, UT 84020
- Email: info@ecorestorewaterdamagerestoration.xyz
- Utah DOPL Restoration Contractor License: #12783456-5501
- IICRC Firm Certification: #216847
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
- Closed: Sundays and State/Federal Holidays (emergency line always active)