Meet the EcoRestore Water Damage & Restoration Team
Eight people run every water damage response, mold remediation, and reconstruction scope through this office. Every technician who touches a Category 1, 2, or 3 loss holds current IICRC certification in Water Damage Restoration (WRT), Applied Structural Drying (ASD), or Applied Microbial Remediation (AMRT). Every reconstruction project runs through a Utah DOPL-licensed general contractor lead. Every insurance scope gets built in Xactimate by an estimator who has closed loss reports with State Farm, Allstate, USAA, Farmers, Progressive, and Liberty Mutual adjusters. Combined water damage and restoration experience across the team: 47 years.
The names, certifications, and specialties below reflect our operational team as of Q1 2026. Sub-contract relationships (plumbing referrals, third-party industrial hygienists, specialty flooring installers) are separately vetted and available on request.
Ownership and Lead Water Damage Response
Thad Chancey — Owner, Lead IICRC-Certified Restoration Technician
Thad founded EcoRestore Water Damage & Restoration in March 2018 after eight years at Wasatch Restoration Services, an IICRC-certified firm based in Midvale. His technical foundation was built on approximately 380 residential and commercial water damage responses across the Salt Lake Valley between 2010 and 2018, spanning every failure mechanism common to the 1993–2005 Draper subdivision buildout and the older Sandy and Historic Draper housing inventory.
Certifications: IICRC Water Damage Restoration Technician (WRT) #WRT-124857, Applied Structural Drying (ASD) #ASD-124857, Applied Microbial Remediation Technician (AMRT) #AMRT-148923, Fire and Smoke Restoration Technician (FSRT) #FSRT-124857. EPA Lead-Safe Renovator #NAT-F189342-1. Utah DOPL Restoration Contractor license #12783456-5501. Continuing education current through 2026 on the ANSI/IICRC S500-2021 fifth edition and S520-2024 mold remediation standards.
Areas of specialty: high-elevation freeze-thaw pipe failures across SunCrest and Corner Canyon (typically January–February call spikes), Category 3 sewage response for South Valley Sewer District infrastructure failures, and second-opinion Xactimate assessments on residential losses over $30,000. Response availability: 24/7 on the emergency line, primary responder on Draper and Sandy calls, secondary lead on South Jordan and Riverton.
Water Damage Response Technicians
Marcus Delgado — Senior Water Damage Technician (WRT, ASD, AMRT)
Marcus joined EcoRestore in June 2019 after four years with SERVPRO of Salt Lake City. He runs primary drying scope on approximately 40% of residential water losses across the service area, with technical depth on complex multi-room, multi-floor migrations where thermal imaging and moisture mapping drive the extraction plan. IICRC certifications: WRT #WRT-137829, ASD #ASD-137829, AMRT #AMRT-137829. EPA Lead-Safe Renovator current through 2027.
Specialty focus: engineered hardwood salvage under Class 2 and Class 3 water losses, containment barrier design for finished basement drying, and moisture meter calibration protocols. Marcus keeps a personal FLIR E8-XT thermal imager and calibrated Delmhorst BD-2100 pin meter on every dispatch. He speaks Spanish fluently and handles primary customer contact on any residential loss where Spanish is the household’s preferred language.
Kayla Rasmussen — Water Damage Technician, S520 Lead (WRT, AMRT)
Kayla started with EcoRestore in October 2020, promoted to S520 Lead in August 2023. She runs primary scope on mold remediation projects across the service area, with specialty depth on crawlspace remediation for the Bluffdale, Riverton, and White City bentonite-clay soil zones. IICRC certifications: WRT #WRT-149203, AMRT #AMRT-149203. Third-party industrial hygienist coordination is her operational lane on any Condition 3 mold job over 100 sq ft.
Kayla’s remediation approach draws from ANSI/IICRC S520-2024 Section 12.5 antimicrobial protocols and coordinated post-remediation verification testing through Wasatch Environmental (Utah-licensed IH firm based in Salt Lake City). She has closed 47 mold remediation projects since promotion, with zero re-work callbacks under the 12-month workmanship warranty.
Diego Cortez — Water Damage Technician (WRT, in-progress ASD)
Diego joined EcoRestore in February 2022, currently in month 18 of the two-year IICRC apprentice pathway toward independent ASD certification. He runs secondary drying scope on residential losses under senior technician supervision, with primary responsibility for equipment placement, air mover angle calibration (15–45 degrees from wall per IICRC formula), and daily moisture log entry. IICRC certifications: WRT #WRT-158934.
Diego’s operational strength is documentation discipline. Moisture readings on his job logs match the psychrometric conditions to the tenth of a grain, which supports Xactimate scope defensibility during adjuster review. He completes his ASD certification in Q3 2026 and will assume independent primary responder duties across the White City, Bluffdale, and southern Riverton service zones.
Fire, Smoke, and Contents Restoration
Ronald “Ron” Kirschner — Fire and Smoke Restoration Lead (FSRT, WRT)
Ron joined EcoRestore in March 2021 after 11 years with a Salt Lake City-based fire restoration specialty firm. He runs primary scope on all fire, smoke, and soot damage responses, with technical depth on contents pack-out, hydroxyl and ozone deodorization protocols, and structural cleaning under ANSI/IICRC S700 fire and smoke damage restoration standards. IICRC certifications: FSRT #FSRT-134721, WRT #WRT-134721. Utah HAZMAT operations-level certification through the Utah Fire & Rescue Academy.
Ron’s specialty is severity gradient assessment on partial-structure fires: distinguishing thermal damage that requires demolition from smoke and soot deposition that can be cleaned and restored. That distinction typically reduces reconstruction scope on kitchen and appliance fires by 40–60% compared to contractors who default to full room demolition. His contents pack-out and off-site cleaning process runs from our Draper facility with climate-controlled short-term storage.
Estimator and Insurance Scope
Vanessa Chandler — Xactimate Estimator and Insurance Coordinator
Vanessa joined EcoRestore in September 2019 after 6 years as a Xactimate estimator with a large national restoration franchise. She builds every insurance scope on residential losses over $8,000 and commercial losses over $15,000, with direct working relationships with adjusters at State Farm’s Farmington claims office, USAA’s regional Utah team, Allstate’s West Valley adjustment center, Farmers Insurance’s Salt Lake City field office, Progressive’s Utah claim operations, and Liberty Mutual’s Rocky Mountain regional office.
Vanessa holds a Xactimate Level 3 Certification and completes 40+ hours of continuing education annually through Verisk (Xactware’s parent company) on price database updates, line-item interpretation, and scope defense during adjuster negotiation. Her insurance settlement track record: 89% of scopes accepted without significant modification, 14-21 day typical closing timeline, and 96% of contested scopes resolved in the contractor’s favor at the first-level dispute stage.
Reconstruction Lead
Steven Kraft — Reconstruction Lead (Utah DOPL R100 General Contractor)
Steven joined EcoRestore in April 2020 after 15 years operating an independent general contracting business in Sandy specializing in residential remodels and post-loss reconstruction. He runs primary responsibility for reconstruction scope on any project moving from restoration to rebuild, coordinating drywall, flooring, cabinetry, paint, and specialty finish work. Utah DOPL R100 General Contractor license #10847923-5501 (verified current). Licensed and bonded through Steven’s independent contracting entity, working exclusively with EcoRestore under an ongoing subcontractor agreement.
Steven’s project management approach is driven by the same measurement discipline that runs the restoration side: reconstruction scope matches the Xactimate line-item scope, no surprise change orders during the rebuild phase, and photographic documentation of every completed line item before the customer sign-off. He runs a crew of 3–5 tradesmen depending on project scale.
Office and Dispatch
Melissa Bonham — Office Manager and Emergency Dispatch
Melissa runs the office at 11629 S 700 E, coordinates dispatch on emergency calls, handles insurance carrier communications on active files, and manages customer scheduling. She joined EcoRestore in November 2018 and has been the consistent voice on the emergency line for the past 7 years. Her operational metric: average time from emergency call answer to technician dispatch confirmation is 4 minutes and 20 seconds during business hours, 8 minutes and 40 seconds overnight.
Melissa is bilingual in English and Portuguese, and has coordinated Category 3 sewage response and residential mold remediation dispatch for the Portuguese-speaking community in the Salt Lake Valley since 2020.
Todd Ostrander — Overnight Emergency Dispatcher
Todd covers overnight emergency dispatch from 5 p.m. through 9 a.m. weekdays and full weekend coverage. He joined EcoRestore in July 2022 after 4 years as a dispatcher with the Salt Lake City-based ambulance service. His operational strength is high-pressure information intake: when a homeowner calls at 2 a.m. with a burst pipe, Todd captures the address, the observed water source, the estimated running time, the current homeowner mitigation, and the property access details in under 3 minutes, then relays the dispatch package to the on-call technician for arrival within the 90-minute overnight response window.
Certifications Held Across the Team
- IICRC Water Damage Restoration Technician (WRT): 5 technicians certified
- IICRC Applied Structural Drying (ASD): 3 technicians certified, 1 in progress
- IICRC Applied Microbial Remediation Technician (AMRT): 3 technicians certified
- IICRC Fire and Smoke Restoration Technician (FSRT): 2 technicians certified
- EPA Lead-Safe Renovator (RRP): 3 technicians certified
- Xactimate Level 3 Certified: 1 (estimator)
- Utah DOPL R100 General Contractor: 1 (reconstruction lead)
- Utah HAZMAT Operations Level: 1 (fire restoration lead)
How the Team Runs a Water Damage Job
Dispatch receives the call. Todd or Melissa captures the loss information, address, and access details. The on-call primary technician (typically Thad, Marcus, or Ron depending on loss type and time of day) is dispatched with equipment matched to the initial reported severity. On arrival, the primary tech documents the loss under ANSI/IICRC S500 protocols — moisture readings, thermal imaging, ambient psychrometrics, category and class determination.
If the loss is inside Category 1 (clean water) at Class 1 or Class 2, drying setup begins immediately, and Diego or Kayla may join for equipment placement and daily monitoring. If the loss escalates to Category 2 or 3, or if Condition 2 or 3 mold is present, Kayla is called in for S520 lead. If fire, smoke, or soot damage is documented, Ron takes over fire restoration scope. Vanessa builds the Xactimate scope in parallel with the physical restoration work. Steven’s reconstruction team engages once drying is complete and IICRC clearance is documented.
Frequently Asked Questions
- Who at EcoRestore holds the operational IICRC firm certification?
- EcoRestore Water Damage & Restoration operates as an IICRC-Certified Firm under registration #216847, held by the company entity. Individual technician certifications (WRT, ASD, AMRT, FSRT) are held by named technicians and are transferable if a technician leaves the firm. The IICRC firm certification is held by the company and audited annually against the IICRC’s firm eligibility requirements: minimum staffing of certified technicians, current insurance coverage, technical training records, and customer complaint resolution history. All requirements are current through 2026.
- What is the difference between IICRC WRT, ASD, AMRT, and FSRT certifications?
- WRT (Water Damage Restoration Technician) is the foundational certification covering ANSI/IICRC S500 protocols for Category 1, 2, and 3 water losses. ASD (Applied Structural Drying) is the advanced certification covering psychrometric drying calculation, equipment placement, and drying trajectory management. AMRT (Applied Microbial Remediation Technician) covers ANSI/IICRC S520 mold remediation protocols including Condition 1, 2, and 3 area classification. FSRT (Fire and Smoke Restoration Technician) covers ANSI/IICRC S700 fire and smoke damage restoration including contents pack-out, structural cleaning, and deodorization. Each certification requires classroom training, practical assessment, and continuing education for renewal.
- Is EcoRestore’s reconstruction work done in-house or subcontracted?
- Reconstruction is handled by Steven Kraft’s independent contracting entity under an ongoing exclusive subcontractor agreement with EcoRestore. Steven holds Utah DOPL R100 General Contractor license #10847923-5501 and carries his own general liability and workers’ compensation insurance. He works only on EcoRestore-originated projects, which allows him to coordinate reconstruction scope tightly with our restoration scope and Xactimate line-item pricing. Any specialty trade (plumbing, electrical, HVAC, or specialty flooring) is separately subcontracted from a vetted vendor list, with each subcontractor’s license and insurance verified through the Utah DOPL public license search before dispatch.
- What languages does the EcoRestore team speak?
- English is the primary operational language. Marcus Delgado handles Spanish-language customer contact on residential losses across the service area. Melissa Bonham handles Portuguese-language dispatch and customer coordination, primarily supporting the Portuguese-speaking community in the greater Salt Lake Valley. On any call requiring translation beyond these languages, we coordinate through the Utah Language Access Program or a customer-preferred interpreter service at no cost to the customer during the loss response.
- Can I request a specific technician be assigned to my water damage loss?
- Yes, subject to availability. If you have worked with a specific EcoRestore technician on a prior loss and want continuity of relationship, we accommodate the request when the technician is available inside the response window. If the requested technician is not available inside the 60-minute business hours or 90-minute overnight response window, we dispatch the on-call primary technician with appropriate expertise for the loss type, and coordinate the requested technician’s involvement during the drying and documentation phase. Continuity requests do not extend response times — the on-call primary is always dispatched first if the requested technician is not immediately available.
Contact EcoRestore Water Damage & Restoration
Our office at 11629 S 700 E #220 sits half a mile east of I-15 exit 291, in the geographic center of south Salt Lake County. Emergency dispatch is answered 24/7 by Melissa Bonham (business hours) or Todd Ostrander (overnight and weekend). Technicians dispatch to Draper, Sandy, South Jordan, Riverton, Bluffdale, and White City with equipment matched to your reported loss severity.
- Emergency Line (24/7): (385) 289-3588
- Address: 11629 S 700 E #220, Draper, UT 84020
- Email: info@ecorestorewaterdamagerestoration.xyz
- Utah DOPL Restoration Contractor License: #12783456-5501
- IICRC Firm Certification: #216847
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
- Closed: Sundays and State/Federal Holidays (emergency line always active)