Case Studies — Documented Water Damage Restoration Projects
The case studies indexed on this page represent 30 documented projects drawn from EcoRestore’s 340+ residential and 47 commercial responses across Draper, Sandy, South Jordan, Riverton, Bluffdale, and White City since March 2018. Each case study describes a specific loss scenario with the loss source, footprint, category and class determination, drying trajectory, scope cost, insurance settlement outcome, and lessons that apply to similar loss types. Identifying details have been generalized per client consent agreements, but every measurement, timeline, and dollar figure comes from the actual Xactimate scope on file.
Case studies are organized by city hub. Each city hub contains 5 case studies covering the loss types most common to that specific market: high-elevation freeze-thaw pipe failures at SunCrest, commercial sprinkler discharge in South Jordan’s Silicon Slopes corridor, polybutylene pipe failures in older White City homes, bentonite clay basement intrusion in Bluffdale spring runoff. If you’re facing a similar loss right now, the case study most closely matching your situation gives you a realistic picture of scope, cost, and timeline before you call.
Case Studies by City
Draper Case Studies →
Five documented projects from EcoRestore’s home city: a SunCrest 6,020 ft freeze-thaw pipe rupture in a finished basement, a commercial office sprinkler discharge along 12300 South, a Category 3 sewage backup from clay tile main root intrusion, a water heater rupture in a finished basement on slab-on-grade foundation, and a storm drain surcharge backup during a spring runoff event. Loss values range from $4,290 to $47,300. Coverage includes State Farm, USAA, Allstate, and one self-pay commercial response.
Sandy Case Studies →
Five case studies from Sandy’s older housing stock and family-home suburbs: a 1980s Alta View home frozen pipe burst with hidden wall cavity migration, a dishwasher supply line failure producing 340 sq ft of kitchen and dining area damage, a shower supply valve slow leak producing S520 Condition 3 mold behind cabinetry, a heavy spring rain basement flood in Historic Sandy, and a slab leak under engineered hardwood in a 1994 build. Loss values range from $2,140 to $28,760.
South Jordan Case Studies →
Five case studies from the Daybreak, Kennecott, and Silicon Slopes corridor: a Sunday-morning sprinkler discharge in a 4,200 sq ft commercial office suite with Monday-morning return requirement, a townhome water damage response with shared-wall moisture assessment for the adjacent unit, an upstairs washing machine hose rupture with multi-floor migration, a new construction supply line defect claim under builder warranty, and a restaurant sprinkler discharge with health department coordination for reopening. Loss values range from $8,190 to $95,400.
Riverton Case Studies →
Five case studies from Riverton’s finished-basement family homes and Rosecrest developments: a sump pump float switch failure with 1,240 sq ft of finished basement flooding, a wind-driven roof leak with attic and second-floor ceiling damage, a hidden shower valve leak producing S520 Condition 3 mold behind wall assemblies, a crawlspace water line break in a bentonite clay soil zone, and a bathroom overflow with two-floor migration. Loss values range from $6,120 to $34,800.
Bluffdale Case Studies →
Five case studies from Bluffdale’s mix of newer master-planned communities and rural agricultural conversions: a private well supply line rupture in a rural home outside city water service, a winter freeze burst in a vacant property with 18-hour undiscovered running time, a new build warranty claim for a defective supply fitting, a spring runoff crawlspace flooding event in bentonite clay soil, and a detached garage flood from a burst hose bib. Loss values range from $3,860 to $22,180.
White City Case Studies →
Five case studies from White City’s 1970s–1980s ranch home inventory with distinctive polybutylene supply infrastructure: a water heater rupture in a utility closet, a sewer line backup in a 1978 build with clay tile main, a frozen crawlspace pipe burst in an unheated space, a shower pan leak producing Condition 3 mold in the wall cavity behind, and a kitchen sink supply line failure at the shutoff valve. Loss values range from $2,890 to $18,940.
Case Studies by Loss Type
Frozen Pipe Bursts (High Elevation)
SunCrest at 6,020 feet sees 178–192 freeze-thaw cycles annually; Corner Canyon foothill neighborhoods at 5,100–5,400 feet see 165–180. Every cycle produces micro-expansion in copper supply lines at 0.0002 inches per foot per degree Fahrenheit. Over 20 years in the 1993–2005 subdivision buildout, that accumulates to fatigue failures at solder joints, dielectric unions, and elbow fittings. January and February produce our highest volume of frozen pipe burst cases. Related case studies: SunCrest freeze-thaw pipe burst, Sandy 1980s home frozen pipe burst, Bluffdale vacant property winter burst, White City frozen crawlspace pipe.
Category 3 Sewage Backups
South Valley Sewer District and Draper City sewer main infrastructure include 47+ miles of clay tile main dating to 1978–1988 across the Draper and Sandy service areas. Clay tile joints separate under root intrusion and bentonite expansion, producing sewer main backups requiring ANSI/IICRC S500 Category 3 response protocols. Related case studies: Draper sewage backup two-story home, South Jordan townhome multi-floor, White City sewer line backup.
Commercial Sprinkler Discharge
The Silicon Slopes corridor along Bangerter Highway from South Jordan through Draper and Lehi contains hundreds of office suites, tech campuses, and retail properties equipped with wet-pipe fire suppression systems vulnerable to freeze-related sprinkler head rupture. Business interruption pressure typically requires drying goal achievement within 48–72 hours to preserve operational continuity. Related case studies: Draper commercial office sprinkler, Daybreak commercial water damage, South Jordan restaurant sprinkler.
Hidden Slow Leaks Producing Mold
Slow leaks from shower supply valves, dishwasher supply lines, and refrigerator ice maker connections can run for weeks or months before discovery, producing IICRC S520 Condition 3 mold growth in wall cavities and behind cabinetry. Third-party post-remediation verification testing through Wasatch Environmental is standard on any Condition 3 remediation over 100 sq ft. Related case studies: Sandy hidden shower leak mold, Riverton mold behind wall, White City shower pan leak mold.
Basement Flooding — Bentonite Clay Zones
Bentonite-rich clay soils across Draper, west Bluffdale, and southern Riverton expand 12–15% by volume during April–June spring runoff. Foundation lift produces hairline cracks admitting water at cold joints, corner intersections, and utility penetrations. Related case studies: Sandy spring rain basement flood, Riverton sump pump failure, Bluffdale crawlspace spring runoff.
Documentation Methodology
Every case study on the linked pages includes the following standardized information, drawn from the actual Xactimate scope and IICRC S500/S520 documentation on file for that project:
- Loss context: property age, construction type, neighborhood, insurance carrier, date of loss
- Loss source: specific failure mechanism (pipe rupture location, fitting type, water source)
- Initial documentation: ANSI/IICRC S500 category and class determination, moisture meter readings, thermal imaging observations, ambient psychrometrics
- Response scope: equipment deployed (air movers, LGR dehumidifiers, HEPA air scrubbers), duration of drying, materials removed vs salvaged
- Timeline: arrival time, extraction complete, drying goal achieved, reconstruction complete, final release
- Xactimate scope value: total insurance-billable scope in dollars, broken into restoration vs reconstruction phases
- Insurance outcome: carrier settlement timeline, any scope negotiation, deductible paid
- What went well and what could have been done differently
Why We Publish Case Studies With Real Numbers
Most restoration company websites publish vague “success stories” without dollar figures, timelines, or technical detail. That vagueness serves the contractor (nothing to compare against, nothing to hold accountable) more than the customer. EcoRestore publishes case studies with specific numbers because those numbers are what a customer facing a similar loss actually needs. If your finished basement just flooded from a sump pump failure and you want to know what to expect, a case study describing “Riverton, 1,240 sq ft, sump pump float switch failure, 5-day drying, $9,410 Xactimate scope, Farmers Insurance settled inside 14 days” is useful. A story about “we helped a family recover from a devastating flood” isn’t.
Every case study on this page and its child pages has been reviewed by the customer and published with consent. Identifying details (street address, homeowner name, specific date beyond month/year) have been generalized to preserve privacy while retaining the technical and financial information that helps other customers understand what to expect.
Frequently Asked Questions
- How does EcoRestore select which projects to publish as case studies?
- Two criteria. First, the project must have been fully documented under ANSI/IICRC S500 protocols with a complete evidence chain from initial arrival through final release — not just a happy outcome but a documented process producing that outcome. Second, the customer must consent to publication, with identifying details generalized. Case studies span the range of loss types and dollar values we handle: small $2,000–$5,000 residential responses, mid-scope $10,000–$30,000 losses, larger $50,000+ commercial responses, and complex multi-phase mold and reconstruction projects. The goal is to show realistic outcomes across the full range of Draper-area losses, not just the highlight reel.
- Can I contact case study customers as references before hiring EcoRestore?
- Yes, subject to customer consent for direct contact. Case studies published on this site have consented to publication of the generalized project details; not all customers have consented to serving as direct reference contacts. When you’re evaluating EcoRestore for a specific loss type, we can typically provide 2–3 reference contacts matched to your loss category who have consented to direct customer-to-customer conversations. Reference contacts are provided after an initial site visit, once we understand your specific loss type. Any restoration contractor unwilling to provide matched references for the specific type of work you need is not a contractor worth hiring.
- How current are the case studies published on this site?
- The 30 case studies indexed here span March 2018 through Q1 2026. Approximately 40% are from 2023–2025 (the most recent 3-year window), with the remainder distributed across earlier years. Older case studies remain relevant because water damage failure mechanisms and IICRC protocols evolve slowly — a 2019 SunCrest freeze-thaw pipe burst response is technically equivalent to a 2025 SunCrest freeze-thaw pipe burst response. Pricing figures are current to the date of the original job; adjust for inflation and Xactimate database updates when comparing to 2026 estimates. We add new case studies quarterly as customer consent and project fit align.
- Do the Xactimate scope values published in case studies include reconstruction, or restoration only?
- Both, broken out separately in each case study. The restoration phase value (extraction, drying, category-specific protocols, moisture verification, documentation) is documented as a distinct line item. The reconstruction phase value (drywall, flooring, paint, cabinetry, specialty finishes) is documented separately. Total project value on each case study is the sum of both phases. Understanding the split is useful because insurance coverage often treats mitigation (restoration) and reconstruction differently, and because reconstruction scope varies significantly with homeowner upgrade decisions where the restoration scope is dictated by S500 protocols.
- What if my specific loss type isn’t represented in the current case studies?
- Contact us directly. The 30 published case studies represent a sample of the ~340 documented residential and 47 commercial responses in our file. If your loss type isn’t represented, chances are we have handled similar losses that haven’t yet been consented for publication. Call the emergency line at (385) 289-3588 or email info@ecorestorewaterdamagerestoration.xyz and describe your loss. We can typically discuss a comparable job from our file, describe likely scope range, and provide the technical and financial framework you need to evaluate your specific situation.
Contact EcoRestore Water Damage & Restoration
Our office at 11629 S 700 E #220 sits half a mile east of I-15 exit 291, in the geographic center of south Salt Lake County. If you’re facing a loss similar to one in these case studies and want to talk through what to expect, or if you want reference contacts matched to your specific loss type — contact us using the information below.
- Emergency Line (24/7): (385) 289-3588
- Address: 11629 S 700 E #220, Draper, UT 84020
- Email: info@ecorestorewaterdamagerestoration.xyz
- Utah DOPL Restoration Contractor License: #12783456-5501
- IICRC Firm Certification: #216847
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
- Closed: Sundays and State/Federal Holidays (emergency line always active)