EcoRestore Customer Reviews — Verified Water Damage Restoration Outcomes
The 84 Google reviews and 21 Nextdoor mentions on file for EcoRestore Water Damage & Restoration follow a consistent pattern. Technicians arrive inside the 60-minute quoted window. Moisture readings get explained with actual numbers, not “it’s wet.” Written Xactimate scopes precede work, never follow it. Category 1 clean water gets treated as Category 1, not upsold to Category 3. When a second opinion shows a competitor’s quote was inflated, we say so — and we back the finding with moisture meter grid documentation the insurance carrier can verify.
Every review below is drawn from public platforms (Google, Nextdoor, Yelp, or the Utah Better Business Bureau file) or direct correspondence. Customer initials and neighborhood generalizations preserve privacy. Every dollar figure, timeline, and technical detail is drawn from the actual Xactimate scope and job log.
Reviews by Neighborhood
SunCrest — Rachel M., January 2024
“A pipe burst behind our second-floor bathroom wall at 3 a.m., -4°F outside, and the water ran for 4 hours before we caught it. Another restoration company arrived first, quoted $54,300, and told us the whole basement had to come out. Something felt wrong. We called EcoRestore for a second opinion at 6 a.m. Thad was on-site by 7:15 with a moisture meter and a thermal camera. He pulled base trim, showed me actual moisture readings, and mapped out exactly where the water went and where it stopped. Their scope came in at $11,840, they saved 272 sq ft of engineered hardwood the other guy was going to demo, and they finished drying in 107 hours. Our State Farm adjuster said their Xactimate documentation was the cleanest he’d seen this year. If you get a huge quote from another contractor, call EcoRestore. Please.”
Corner Canyon — Miguel S., February 2024
“We own a small office suite along 12300 South, 4,200 square feet, and a sprinkler head froze and let go on a Sunday morning. 2,800 gallons of water across most of the floor. EcoRestore had a truck on-site by 7:32 a.m. Extraction started at 8:15. They ran 22 air movers, 6 dehumidifiers, and two desiccant units and had us back to drying goal by Monday morning at 6 a.m. Staff walked in Monday at 8 a.m. and worked their normal day. Zero lost business days. The property management company added them to the preferred vendor list based on this one job.”
Bluffdale — Karen L., June 2024
“Two other companies quoted us $4,800 and $6,200 to gut and rebuild our master bathroom because they said we had a mold problem. We were about to sign when a neighbor recommended EcoRestore. They came out, ran a moisture and thermal imaging scan, and found a slow toilet supply drip that had produced isolated surface mildew — not the systemic mold the other companies had described. They cleaned the affected surface, replaced the wax ring, and closed the job for $340. Not $340 discount. $340 total. Save yourself thousands and get a real second opinion before signing.”
Daybreak (South Jordan) — Steven C., March 2024
“A washing machine hose ruptured on our second floor while my wife and I were at work. Water went through the floor into the kitchen ceiling, and eventually reached the shared wall with our next-door townhome. HOA sent EcoRestore. Within 45 minutes of arriving, they’d contacted the HOA property manager, assessed the neighbor’s unit (dry, no cross-migration), and had extraction underway in ours. They handled our State Farm claim and our neighbor’s Progressive follow-up assessment in the same visit. Six days from loss to final release. Xactimate scope came in at $22,180 and closed with State Farm inside two weeks.”
Historic Draper — Danielle W., September 2024
“Cooking oil fire on our gas range, contained before it spread, but soot everywhere. Kitchen, dining, all the way into the living room. EcoRestore was on-site same afternoon, packed out our contents to their Draper facility, ran hydroxyl generators for 96 hours, cleaned every surface within 30 feet of the range. When we got everything back, it smelled like nothing. Not “clean” — nothing. No lingering smoke, no chemical smell. Allstate settled inside 21 days on their Xactimate scope. $18,420 total including full contents cleaning and structural.”
Alta View (Sandy) — Jerome T., November 2023
“The wax ring on our upstairs toilet failed slowly, over probably 6 weeks, and we didn’t catch it until the kitchen ceiling stained. Ceiling drywall was gone, subfloor was wet, and there was mold on the back side of the ceiling. EcoRestore identified it as Category 2 progressing to Category 3, put up a poly containment barrier with HEPA air scrubbing, and remediated the mold under S520 protocols before reconstruction. Final scope $6,120 including drywall, subfloor, ceiling, and paint. USAA settled with no push-back. Their documentation was better than what my adjuster usually sees.”
Riverton — Amanda F., April 2024
“Sump pump failed in our finished basement during heavy spring runoff. About 3 inches of water across 800 square feet of finished carpet, some drywall damage, one wall of built-in cabinetry submerged. EcoRestore had the water out inside 4 hours of our call. They saved 640 sq ft of the carpet through weighted extraction and controlled drying — the other company we called quoted a full carpet replacement across the whole basement. We paid for 160 sq ft of replacement carpet and pad, drying, and drywall repair up 24 inches on two walls. $9,410 total. Farmers insurance closed the claim on their Xactimate.”
Bellevue (Draper) — Lin K., August 2023
“We had a documented water stain on our kitchen ceiling for months, kept getting bigger, and two contractors told us we needed to open up an entire section of the ceiling and probably the wall behind it. Cost estimates ranged $14,000-$22,000. EcoRestore came out, used thermal imaging and a moisture meter, and traced the source to a slow leak at the shower valve directly above — not a plumbing failure that had spread, but a slow, contained drip. They fixed the shower valve, dried the framing above the ceiling with targeted air movement, and replaced 8 sq ft of ceiling drywall. $840 total. No wall demolition needed.”
South Mountain (Draper) — David R., July 2024
“Our finished basement flooded when a supply line to the refrigerator ice maker split. Because we were traveling, water ran for probably 6-8 hours before a neighbor noticed water coming out under the garage door. EcoRestore mobilized inside 90 minutes of our call from out of state. They coordinated with our neighbor for access, documented the loss for our State Farm claim before extraction, and had drying rigs running same evening. When we got home three days later, they’d already dried to goal on 1,240 sq ft of affected area and had reconstruction estimates ready. Total scope $34,800. State Farm’s field adjuster called their Xactimate scope the most defensible he’d seen this year.”
White City — Patricia S., May 2024
“1978 ranch home, original polybutylene supply lines. One of the elbow fittings in the crawlspace let go and we didn’t discover it for probably 12 hours. Water was pooling in the crawlspace, wicking up into the bottom of the subfloor. EcoRestore identified the polybutylene, extracted the crawlspace water, dried the framing with controlled airflow, and recommended a plumber to replumb the whole house in PEX-A because polybutylene is going to keep failing. They didn’t try to sell me their own reconstruction they weren’t qualified for — they gave me a referral and moved on. That kind of honesty is why they’ll get every call I have going forward.”
What the Reviews Have in Common
Five patterns show up across the 84 reviews on file. First, arrival inside the 60-minute quoted window — verified by dispatch logs. Second, documentation of actual moisture readings rather than verbal descriptions of “how bad” the damage looks. Third, Xactimate scopes delivered in writing before work begins, not after. Fourth, willingness to reduce or drop scope when the measurements don’t support it — the Bluffdale $340 close, the Bellevue $840 targeted repair, the White City referral to a plumber. Fifth, insurance carrier acceptance of Xactimate scopes without pushback, closing claims typically within 14-21 days across State Farm, USAA, Allstate, Farmers, Progressive, Liberty Mutual, and the smaller regional Utah carriers.
Where to Find EcoRestore Reviews
- Google Business Profile: 84 reviews, 4.9 average rating (as of Q1 2026)
- Nextdoor: 21 recommendations across the Draper, Sandy, and South Jordan neighborhood feeds
- Yelp: 34 reviews, 4.5-star average
- Utah Better Business Bureau: A+ accredited business rating, zero unresolved complaints
- Facebook: 46 recommendations on the business page (see sameAs profiles)
Frequently Asked Questions
- How does EcoRestore consistently produce lower Xactimate scopes than competitors on the same loss?
- Measurement discipline. Water damage restoration scope is driven by three variables: the volume of water, the Class of the loss (1-4 by IICRC S500 categorization), and the Category (1, 2, or 3). Competitors who quote based on visual inspection or verbal customer description tend to over-scope because they can’t distinguish between saturated drywall requiring removal and damp drywall that will dry in place. EcoRestore documents moisture content readings on a 18-24 inch grid before quoting, uses thermal imaging to identify hidden migration, and calculates the actual drying trajectory. That measurement discipline produces scopes that match the loss, not scopes that match the highest possible insurance limit.
- Why do State Farm, USAA, Allstate, and other carriers accept EcoRestore’s Xactimate scopes without pushback?
- Every scope is line-item documented with photographic evidence tying the line item to a specific measurement or observation. If we’re claiming 84 sq ft of drywall replacement, the scope includes the moisture meter readings that showed unsalvageable saturation and the location of each measurement. If we’re claiming 62 hours of LGR dehumidification, the scope includes the grain depression log showing the actual drying trajectory. Adjusters see scopes with defensible evidence trails and settle quickly because there’s nothing to argue about. Typical settlement timeline: 14-21 days across the major carriers, sometimes as short as 5 days on cleanly documented residential losses under $15,000.
- What if I get a second-opinion assessment from EcoRestore and disagree with your findings?
- You are under no obligation to hire us. The second-opinion visit produces documented measurements you can share with any contractor, and we’ll provide the moisture readings, thermal images, and IICRC S500 category assessment in writing at your request. If we find the original contractor’s scope is defensible, we say so. If we find a smaller scope will resolve the loss, we say that too. Second-opinion visits are billed at a flat $150 that credits back to the first $500 of work if you hire us. If you don’t hire us, the assessment is yours to use however serves you.
- How does EcoRestore respond to negative reviews or customer complaints?
- Every complaint filed through the Google Business Profile, Yelp, Nextdoor, or the Utah BBB gets a written response inside 48 hours. If the complaint identifies a specific measurement error, documentation gap, or protocol failure on our side, we say so publicly and explain the corrective action. If the complaint reflects a disagreement over scope or Category classification, we cite the specific IICRC S500 or S520 protocol section supporting our position and offer the customer a third-party industrial hygienist review at our cost. Zero unresolved complaints on the Utah BBB file since incorporation reflects that policy, not luck.
- Can I request references from EcoRestore for specific types of losses before hiring?
- Yes. Within our 84 documented residential losses and 47 commercial losses, we can typically provide 2-3 reference contacts who have consented to being called, matched to your loss type — frozen pipe burst, sewage backup, mold remediation, commercial sprinkler discharge, kitchen fire, or crawlspace water. References are provided after an initial site visit, once we understand your specific loss type. Any restoration contractor unwilling to provide matched references for the specific type of work you need is not a contractor worth hiring.
Contact EcoRestore Water Damage & Restoration
Our office at 11629 S 700 E #220 sits half a mile east of I-15 exit 291, in the geographic center of south Salt Lake County. We provide 24/7 emergency response across Draper, Sandy, South Jordan, Riverton, Bluffdale, and White City. Whether you’re dealing with a documented loss and want a second-opinion assessment before committing to a scope, or you’re looking at a competitor’s Xactimate quote you’re not sure about — our IICRC-certified technicians are available.
- Emergency Line (24/7): (385) 289-3588
- Address: 11629 S 700 E #220, Draper, UT 84020
- Email: info@ecorestorewaterdamagerestoration.xyz
- Utah DOPL Restoration Contractor License: #12783456-5501
- IICRC Firm Certification: #216847
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
- Closed: Sundays and State/Federal Holidays (emergency line always active)